Customer Service Representative (Remote – Upwork) | Join the Dekni Creations Team!

Dekni Creations is the Internet’s best place for custom hats for companies and events. We take pride in delivering high-quality craftsmanship and top-tier customer service—our goal is to ensure every customer walks away happy and satisfied!

As we grow, we’re looking for a Customer Service Representative to help us maintain our high standards. If you’re a hat enthusiast with excellent problem-solving skills, attention to detail, and a passion for customer care, we’d love to hear from you!

What You’ll Do:

-Manage and respond to customer tickets using Gorgias.

-Assist customers with order updates, inquiries, and general product guidance—basic knowledge of hats and embroidery / deco techniques is a plus!

-Process and send invoices via Shopify.

-Keep the team informed about order changes for production via Redbooth.

-Coordinate with the art and production teams to ensure smooth order fulfillment.

-Provide empathetic and solution-driven support, ensuring every customer interaction is positive.

– Use Slack for internal team communication.

What We’re Looking For:

-Experience with Gorgias or similar customer service platforms.

-Familiarity with Shopify for invoicing and order updates.

-Strong conflict resolution skills—you know how to turn a frustrated customer into a happy one.

-A hat enthusiast (preferred!) who understands the passion behind custom headwear.

– Highly detail-oriented—small changes in details can make a big difference in our work flow!

– Excellent communication skills and the ability to mirror empathy in responses.

Why Join Dekni Creations?

-Work remotely with a kind and passionate team.

-Be part of a company that values quality and customer satisfaction above all else.

-Opportunity to grow with a business that’s growing .

If you’re ready to join a team that puts customers first and thrives on creativity, apply now! Let us know why you’d be a great fit and share any relevant experience. We can’t wait to hear from you!